Restaurant Manager at Frank Management Consult Ltd

Roles for the Restaurant Manager Job

• Manage daily Front and Back of the House restaurant operations
• Respond efficiently and accurately to customer complaints
• Organize and supervise shifts
• Responsible for the business performance of the restaurant;
• Evaluate and strategize on restaurant sales levels and profitability;
• In charge of Floor administration and paperwork
• Train new and current employees on proper customer service practices
• Liaising with customers, employees, suppliers, licensing authorities and sales representatives
• Making improvements to the running of the business and developing the restaurant by contributing information and recommendations to strategic plans and reviews; determining system improvements; implementing change.
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses

Restaurant Manager Job Requirements

• Degree in Hospitality Management
• Diploma in Hotel Management/ Food and Beverage from Utalii College a plus
• Proven work experience in a similar role in a busy restaurant or Coffee shop
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

Key skills & Attributes:

• Excellent customer service skills
• Commercial awareness
• Flexibility
• Good interpersonal skills
• Communication skills
• Problem-solving skills
• Organizational skills
• Teamwork skills
• Natural flare for hospitality