ICT Officer at United Nations High Commissioner for Refugees (UNHCR)

ORGANIZATIONAL CONTEXT

Under the supervision of Senior ICT Officer or Senior Administrative Officer, the incumbent implements the ICT operational plan in a well defined geographical area. They provide technical supervision and guidance to locally recruited staff and ensure that ICT equipment is fully operational at all times.
Internally, the incumbent liaises directly with own Service Delivery Team on a daily basis as well as with end users to clarify, analyse and resolve reported issues. S/he may also liaise with external service providers, as required, to resolve escalated infrastructure issues.

ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED

• University Degree in Information Systems, Telecoms or related fields.
• Minimum of 8 years of previous job experience in the ICT support.
• Knowledge of radio systems, LAN installation and support, messaging infrastructure.
• Knowledge of LAN configuration and network implementation.
• Knowledge of different satellite and terrestrial communications and network systems.
• Excellent knowledge of English and working knowledge of another UN language.

(In offices where the working language is not English, excellent knowledge of UN working language of duty station and working knowledge of English.)

***For National Officer positions, very good knowledge of local language and local institutions is essential.

DESIRABLE QUALIFICATIONS & COMPETENCIES

• Hands-on experience with wireless and VOIP systems and knowledge of Windows 200/2003 Server, Linux Server, and network monitoring software an asset.
• Working knowledge of any other official UN language.