Customer Solutions Associate at Branch.co

Customer Solutions Associate Job Responsibilities

• You will be responsible for providing an inspiring and delightful experience for our customers.
• Delivering efficient and friendly responses to customer inquiries and build our brand via our text-based chat platform
• Responding to customer inquiries via Social Media platforms like Facebook, Twitter, Instagram & Google Play
• Escalating customer feedback and IT issues to help improve our product
• Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays.

Qualifications for the Customer Solutions Associate Job

• Higher Education Qualifications in Business/Client Service/Customer Service/Marketing
• Passionate about customer service
• Highly entrepreneurial – comfortable with ambiguity and taking initiative
• Excellent collaborator and team Player
• Excellent communication skills, both oral and written
• Good grammar, spelling and punctuation
• Good typing speed (ideally above 45 wpm)
• Previous experience in Customer Service in Finance related company is an added advantage