Sales Customer Services - Automotive Aftermaket Division at Bosch Africa

Main Purpose of the Job

To ensure seamless co-ordination between Bosch regional distribution centers, central finance and sales to customers in order to contribute and guarantee turnover for Automotive Aftermarket division.

Key Responsibilities

• Provide internal sales tasks in Kenya.

• Data management and reporting in SAP (including electronic order processing).

• Coordinate with Department Head and Supply Chain Team to ensure availability of goods.

• Coordinate with appointed service provider on the clearing and subsequent delivery of incoming goods.

• Provide full support and assistance to all customers.

• Submitting order confirmation to customers and follow up.

• Handling of customers orders.

• Timely response to customer complaints, enquires and claims.

• Accurate documentation raised on various processes.

• Continuous attention to allocated customers back orders and credit limit.

• Facilitate financial processes e.g. credit limit, goods returned and customers credit.

• Ensure that Bosch customer service principles are adhered to.

Skills and Competencies

• Working knowledge and experience in supply chain processes.

• Excellent coordination and planning skills.

• Excellent communication skills, both verbal and written.

• Proven ability to work under pressure and to meet tight deadlines.

• Flexible and mature approach with ability to work unsupervised.

• Self-motivated and proactive.
• Automotive parts sales experience will be an added advantage.

Academic and Work Experience

• Bachelor’s degree in Commerce or its equivalent.

• Proficient in ICT – advance Microsoft office and SAP.

• Four (4) years of relevant work experience in a busy organization in a similar role.
• Multinational environment work experience will be an added advantage.