Guest Relations Officer at Sheer Logic

Job Description

The incumbent in this position is responsible to provide high standard of customer service in warm, professional manner whilst adhering to company standard.

Providing strategic direction and guidance to the Front Office Manager in all areas of Guest which includes the preparation of guest link reports as per our client’s standards so as to support operation and achieve goals.

Guest Relations Officer Job Responsibilities

• To consistently achieve the guest contact, service delivery, standard & quality customer services to guest.
• Interrelate with other departments to ensure efficient services and comfort .
• To provide a constant point of reference to the guest.
• To ensure room allocation is done as per the guest request and the tariff applicable, any upgrade MUST be authorized by the General Manager/Duty Manager/Night Manager.
• To communicate to all departments on special services required as per the set guest recognition program before arrival.
• To ensure VIP rooms are checked and blocked in advance prior guest arrival.
• To facilitate group check inn and conduct detailed brief on hotel’s product and services.
• To honestly and aggressively sell to the hotel guest specified product such as excursion, safaris through the selected contracted companies.
• Beware of emergency evacuation procedure and emergency hotlines.
• To promote a helpful, caring and professional image to the guest and staff at all times.
• Alert the Duty Manager or Security Manager on any occurrences or suspicious looking person or a known difficult guest.
• To be flexible in assisting around the hotel in response to business and guest demands.

Qualifications for the Guest Relations Officer Job

• Candidates should hold Certificate /Bachelor in Hospitality Management or Diploma in Front Desk
• Operations/customer service course from recognized Institution.
• Candidate should be well presentable and smart.
• 2-3 years experience from a 5* hotel preferably in Guest relations section.
• Strong understanding OPERA/FEDELIO.
• Efficient and excellent communication skills.
• Foreign languages is an added advantage.
• Ability to work in a fast environment.
• Strong time management and problem solving skills