Commercial Support Manager at Safaricom Kenya

Reporting to the Senior Manager – Wholesale Operations, the position holder will provide end to end wholesale commercial support to the wholesale sales organization to ensure business growth, profitability and customer retention.

Roles for the Commercial Support Manager Job

• To deliver an end to end Wholesale Commercial Support;
• To support in Contract Negotiations and Database Administration;
• To help in the preparation, tracking and monitoring of Service Level Agreements (SLA’s);
• To create additional value in in Strategic Contracts and Partnerships;
• To regularly develop, review and re-engineer wholesale processes:
• To facilitate timely and quality Wholesale Compliance Reporting;
• To lead Wholesale business Tendering, Tender Process Review and Submission;
• To help review our processes, products and contracts for risks and fraud;
• To facilitate Dispute resolution and timely Debt collection.

Commercial Support Manager Job Requirements

• A Degree in Commerce, ICT or a Business related field;
• 3-5 Years’ experience preferably in the telecommunications industry;
• Ability to take a holistic view of the business;
• Ability to develop strong analytical frameworks to aid in swift and objective decision making;
• Team management skills;
• Have strong business acumen and highly developed commercial experience;
• Experience in strategic decision making;
• Highly developed interpersonal and communication skills;
• New business development skills;
• High level experience and skills working with stakeholders.