Career Opportunities at Safaricom Kenya

Reporting to the Senior Manager – Wholesale Operations, the position holder will provide end to end wholesale commercial support to the wholesale sales organization to ensure business growth, profitability and customer retention.

Roles for the Commercial Support Manager Job

• To deliver an end to end Wholesale Commercial Support;
• To support in Contract Negotiations and Database Administration;
• To help in the preparation, tracking and monitoring of Service Level Agreements (SLA’s);
• To create additional value in in Strategic Contracts and Partnerships;
• To regularly develop, review and re-engineer wholesale processes:
• To facilitate timely and quality Wholesale Compliance Reporting;
• To lead Wholesale business Tendering, Tender Process Review and Submission;
• To help review our processes, products and contracts for risks and fraud;
• To facilitate Dispute resolution and timely Debt collection.

Commercial Support Manager Job Requirements

• A Degree in Commerce, ICT or a Business related field;
• 3-5 Years’ experience preferably in the telecommunications industry;
• Ability to take a holistic view of the business;
• Ability to develop strong analytical frameworks to aid in swift and objective decision making;
• Team management skills;
• Have strong business acumen and highly developed commercial experience;
• Experience in strategic decision making;
• Highly developed interpersonal and communication skills;
• New business development skills;
• High level experience and skills working with stakeholders.

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Reporting to the Manager – Hospitality and Guest Relations the individual ensures that facilities occupied and used by Safaricom employees, contractors, customers and visitors are maintained to the highest level of cleanliness creating an environment which is conducive to work and is aesthetically pleasing.

Roles for the Housekeeping Executive Job

• Oversee facilities cleaning, fumigation, catering, gardening and landscaping.
• Supervising the hospitality and housekeeping team by ensuring that they provide quality service to the internal customers and external customers.
• Monitoring and tracking of service contracts with cleaning, landscaping, fumigation, catering, drinking water and crèche companies and ensuring that standards have been met satisfactorily.
• Monitor and report the consumption of beverages services to Manager – Hospitality and Guest Relations
• Ensure availability of beverages and consumables to staff as per agreed SLA.
• Quarterly feedback to the Section manager on performance of contractors handling
• Cleaning, landscaping, fumigation, catering, drinking water and crèche
• Monthly status report on Staff requests channeled through the service desk folder with reviews carried out monthly in the sectional meeting
• Conduct SLA tracking and prepare SLA reports for contractors assigned.
• Achievement of an average of 80% internal customer satisfaction rating. Review of results and action plan prepared within 2 months of closure of the survey.Achieve a higher satisfaction rate that should be achieved after
• Ensure compliance with environment health and safety regulations
• Research on best practice and new initiatives
• Ensure implementation of Integrated waste management

Housekeeping Executive Job Requirements

• Hold a Bachelor’s degree in social or technical sciences from a reputable university or an equivalent qualification.
• Have over 3 years post – graduation experience as a cleaning supervisor in a large organization.
• Creative problem solver with good reasoning capability
• Very good communication and interpersonal skills
• Consistence self-motivated and highly proactive individual
• Ability to lead and supervise staff
• Team player