Customer Services Representatives Intern at Jobsikaz

Duties for the Customer Services Representatives Internships

• Maintain customer experience levels within the stipulated quality standards.
• Conduct Happy Call and Customer Satisfaction Survey calls
• Collect, confirm and update client information on CRM.
• Record and follow up on general queries and complaints
• Handle complaints in a polite and professional manner.
• Understand and adhere to the escalation process.
• Handle online customer support.
• Collect customer inquiries, explain product function and resolve problems
• Work with the customer to ensure they are properly serviced
• Take calls and handle each request to ensure customers are satisfied on the first call

Customer Services Representatives Internships Qualifications

• 1 Years of sales experience in a busy organization
• Diploma/Degree in Sales Past experience in a call centre is an added advantage
• Fluent in the English Language (neutral and clear accent)
• Must possess a Valid Certificate of Good Conduct.
• Problem solving
• Attention to detail
• Decision making skills
• Confidentiality
• Teamplayer
• Open minded attitude
• Being able to handle complaints and difficult situations
• Having good computer, social media and internet skills

Job Salary Information
Salary: Kshs 15,000 (transport allowance included)renewable contract after 3 months at approximatively Kshs 30,000 per month
Breakfast and Lunch will be provided