Customer Service & Content Creation Graduate Trainee at Betech Solar Solutions

Job Summary

• Betech Solar Solutions is seeking a confident, talkative, presentable, persuasive, and customer-focused Graduate Trainee to support our customer service, content creation, social-media, and website activities.
• This is a 3-month paid internship with a monthly stipend of Ksh 20,000. The successful candidate must be comfortable speaking with customers, appearing on camera, and creating engaging content that promotes our solar products, services, and completed projects.
• Based on performance and business needs, Betech Solar Solutions may extend the internship or offer full employment to a candidate who meets our expectations.

Key Responsibilities

• Respond professionally to customer inquiries through WhatsApp, phone calls, social media, email, and website channels.
• Follow up on customer leads, quotations, orders, deliveries, payments, and after-sales requests.
• Create engaging marketing content, including product photos, captions, short videos, project posts, and customer updates.
• Appear in product videos, demonstrations, live sessions, and social-media content.
• Take photos and videos of products, projects, installations, customer demonstrations, and team activities.
• Upload and update product photos, videos, descriptions, prices, promotions, and other content on the Betech website.
• Assist with posting and managing content on TikTok, Facebook, Instagram, WhatsApp Status, and other social-media channels.
• Support digital marketing campaigns and help generate qualified customer leads.
• Maintain customer records, content schedules, lead follow-up trackers, and daily activity reports.
• Support the sales, marketing, and customer service teams with other reasonable assigned duties.

Qualifications and Requirements

• Recent graduate from 2025 or 2026, or a final-year student awaiting graduation.
• Diploma or degree in Customer Service, Business, Marketing, Communications, Media, Public Relations, or a related field.
• Excellent spoken and written English and Kiswahili.
• Very confident, talkative, persuasive, and professional when engaging customers.
• Comfortable appearing on camera for product videos, demonstrations, live sessions, and social-media content.
• Strong interest in customer service, digital marketing, social media, sales, and content creation.
• Basic skills in Canva, CapCut, content writing, video editing, social-media posting, and website content uploading are an added advantage.
• Organized, proactive, responsible, presentable, and willing to learn.
• Able to work from Nairobi.