Head of Sales at Duma works

The Role

The Head of Sales will be functionally accountable to the Chief Executive Officer and be responsible for driving sales for the business.

S/he will provide leadership to the sales team and will collaborate with production and other departments to ensure exceptional customer service delivery.

Head of Sales Job Responsibilities

Sales- 50%

• Drive the sales team to achieve mutually agreed targets
• Manage and maintain client relationships and public relations
• Identify new sales opportunities and manage key accounts
• Reactivate dormant client accounts
• Manage and monitor all large deals/quotations/tenders
• Propose and implement effective sales strategies
• Push slow moving stock
• Develop and execute new leads
• Achieve regional sales and wholesale growth

Performance Management and Training- 25%

• Identify training needs for the sales tea
• Plan and execute effective sales team training
• Be a role model, mentor and inspiring leader for the sales team
• Continue to improve systems and processes
• Manage sales team performance and daily activities
• Evaluate and monitor sales team skills, knowledge and grooming
• Conduct monthly appraisals of the sales team.

Analysis and Reporting- 25%

• Ensure the Client Relationship Management (CRM) software is up to date and used effectively
• Manage and analyse data within the Client Database to inform sales strategy
• Conduct internal product portfolio analysis
• Carry out market intelligence and research
• Prepare timely and accurate sales reports.

Other responsibilities- 25%

• Manage operations of the sales office
• Accomplish quick resolution of sales related issues
• Assist with ordering of containers and monitoring of stock levels
• Undertake any other duties as assigned by the CEO from time to time

Qualifications for the Head of Sales Job

• Hold a Bachelor’s degree in a relevant field
• Have at least 8 years of B2B sales experience; 3 years managing teams
• Have a proven track record of successfully building and leading sales teams to achieve their sales targets
• Be results-driven with a keen eye for operational efficiency and data-driven decision making
• Have excellent written and oral communication skills
• Be commercially astute with a solid understanding of a company’s commercial revenue drivers
• Have strong analytical skills with the ability to problem-solve and think critically about business needs.