Project Manager at Interswitch

Job description

KEY RESPONSIBILITIES

• Project Leadership
  • Deliver Project Management Programmes
  • Provide coaching and guidance to PMEs
  • Develop tools and techniques for disturbing tasks that impact project delivery
  • Develop appropriate strategies for achieving realistic goals
• Project Initiation and Management
  • Obtains award letters and contracts from customer/sales team and prepares Project Initiation Documents (PID) based on the agreement
  • Develops project plans and upload on PM tool
  • Prepares for and attends customer meetings/conference calls at initiation of the project and at other times as agreed in the PID
  • Communicates with project stakeholders by sending updates/reports to them on the progress of the work
  • Ensures that the team working on the project work together as there are no delays from one party hindering the work of another
  • Prepares and sends weekly status report to unit head and customers on on-going projects
  • Responsible for project issues management, escalation management and change management
  • Follows up on internal and external dependencies required for project delivery to ensure timely delivery on projects
  • Follow the PMO KE documented processes Sparrow
• Project Close outs
  • Participates in the review of project performance and lessons learnt
  • Manages Project Closeout by preparing Project Acceptance Certificate(PAC) to customers to sign off accepting the project had been completed
  • Updates tasks on PM Tool based on completed projects
  • Reviews service quality assessment on customer feedback forms to identify improvement opportunities. Promptly shares with the relevant team/unit as appropriate
  • Obtains endorsement documentation of project completion

Minimum Requirements

• Academic Qualification(s): Bachelor’s degree in Business related field
• Experience (Number of relevant years): Mandatory; minimum 3 years in Banking or Fintech industry with clear understanding of Institutional fintech business models
• Easily approachable, attentive to detail, with excellent communication (up / down / peers), presentation and organisational skills
• Successfully delivered multiple tech projects
• Experience in supporting contractual & commercial management and execution
• Executive relationship management
• Proven track level in business domain & technical conversation
• Experienced in day to day project management including documentation updates, milestones, client updates, deliverables, answering client enquires and developers support
• Professional Qualification(s): ITIL, Prince2, PMP or similar