Branch Manager-Narok at Britam

Job description

Key Responsibilities

• Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
• Overall responsible for branch profitability ;
• Manage and supervise the branch operations and staff and ensure that company policies and procedures are adhered to;
• Meet the various revenue targets for all product lines as agreed with the businesses;
• Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
• Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
• Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
• Ensure each branch can serve clients of all Line of Businesses i.e. branch has cross functional operations and customer service capabilities
• Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
• Responsible for ensure proper credit control management in the branch; and
• General management and administration of the branch office.

Key Performance Measures

• STRATEGIC PERSPECTIVE
  • Total Revenue (per client)
  • # Products (per client)
  • Branch Profitability
  • Customer Satisfaction Index
  • Key Talent Retention
  • Persistency levels
• INITIATIVES PERSPECTIVE
  • Success of Single Distribution within the region & branch
• OPERATIONAL PERSPECTIVE
  • % of employees achieving targets
  • % FA training plans executed
  • % processes re-engineered to serve the customers
  • % audit recommendations implemented

Knowledge, Experience And Qualifications Required

• Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
• 2.5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
• Professional qualification in Insurance (ACII, FLMI or AIIK).

Competencies

Core Competencies

• Communication skills;
• Building Relationships;
• Focuses on the Customers;
• Develops Self;
• Solves Problems;
• Develops Others;
• Manages Quality and Risk;
• Managing Change and Ambiguity; and
• Managing and Executing Strategy.

Technical/ Functional competencies

• Selling skills;
• Sales and marketing management skills;
• Customer, market and competitor understanding;
• Knowledge of insurance regulatory requirements; and
• Knowledge of Britam products.

Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage..5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.Professional qualification in Insurance (ACIIJob description

Key Responsibilities

• Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
• Overall responsible for branch profitability ;
• Manage and supervise the branch operations and staff and ensure that company policies and procedures are adhered to;
• Meet the various revenue targets for all product lines as agreed with the businesses;
• Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
• Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
• Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
• Ensure each branch can serve clients of all Line of Businesses i.e. branch has cross functional operations and customer service capabilities
• Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
• Responsible for ensure proper credit control management in the branch; and
• General management and administration of the branch office.

Key Performance Measures

STRATEGIC PERSPECTIVE

• Total Revenue (per client)
• # Products (per client)
• Branch Profitability
• Customer Satisfaction Index
• Key Talent Retention
• Persistency levels

INITIATIVES PERSPECTIVE

Success of Single Distribution within the region & branch

OPERATIONAL PERSPECTIVE

• % of employees achieving targets
• % FA training plans executed
• % processes re-engineered to serve the customers
• % audit recommendations implemented
• % FAs trained on all product lines
• Revenue per FA
• % Retention of high performing FAs

Working Relationships

Internal Relationships

Responsible for staff working under this position
Required to liaise and work closely with the other staff members in Commercial and other Business Units

External Relationships

Britam customers
Insurance sector players

Knowledge, Experience And Qualifications Required

• Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
• 2.5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
• Professional qualification in Insurance (ACII, FLMI or AIIK).

Competencies

Core Competencies

• Communication skills;
• Building Relationships;
• Focuses on the Customers;
• Develops Self;
• Solves Problems;
• Develops Others;
• Manages Quality and Risk;
• Managing Change and Ambiguity; and
• Managing and Executing Strategy.

Technical/ Functional competencies

Selling skills;

• Sales and marketing management skills;
• Customer, market and competitor understanding;
• Knowledge of insurance regulatory requirements; and
• Knowledge of Britam products.

Thursday, October 19, 2017

Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage..5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.Professional qualification in Insurance (ACII