Product Support Manager at Summit Recruitment and Search

Our client, a group of companies based in Nairobi, is seeking to recruit a Product Support Manager who will be responsible for planning and carrying out direct product sales management activities. Improve sales and customer satisfaction ensuring that the created product strategy, specifications are carried out successfully. The ideal candidate Must have experience in the Technical Sales.

Key Responsibilities:

• Lead internal process to define product strategy.
• Planning as well as carrying out direct product sales and marketing.
• Performance of product demonstration to clients.
• Managing the product throughout the product lifecycle.
• Working with sales and service teams to ensure client satisfaction.
• Ensure the product sales efforts support the overall company strategy.
• Development of sales tools.
• Formulation of product sales policies, practices and procedures of getting the product to the market.
• Gather, analyze and report on feedback from sales, marketing and development of the market.
• Develop and maintain specific plans to ensure revenue growth.
• Conduct business-level verification and market testing of new features.
• Develop and maintain product requirement documents for each product line.
• Conduct market research and customer visits to understand and specify business requirements for the target market.
• Oversee product research and development according to market trends and client demands.
• Document and report on product profitability.

Qualifications:

• Must have a bachelor’s degree in Engineering (Mechanical Engineering / Mechatronics).
• Must have over 3 years’ experience in Technical Sales.
• Excellent communication skills – customer service relations.
• Strong interpersonal, leadership and management skills.