Admin Assistant / Customer Service at Caremax Health

Job Description

Reports to: Finance and Admin Manager

Job purpose: Welcoming patients by greeting and helping them; scheduling appointments; General office Administration and maintain the book of Accounts for the Company

Job Responsibilities

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Protects patients’ rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Assist in keeping proper books of accounts for the company including Petty cash Management, tax filing &
• Payment, statutory filing and payments, Debtor & Creditors management and reconciliations.
• Contributes to team effort by accomplishing related results as needed.

Qualifications

• Diploma or degree in business and administration and customer service.
• CPA II and above
• Excellent customer care skills and telephone skills.
• 3+ years’ experience as an Office Admin & Accountant.
• Good communication skills.