Salon Manager at Duma works

Ref Number: 3145

Job Description

• The salon manager will achieve this through provision of efficient business management, inspirational leadership, permanent team development and operational rigor excellence
• The Salon Manager is responsible for running the allocated salon(s). This means that the Salon Manager not only directly oversees the daily operations at the salon but that he/she also needs to ensure that the service level always meets if not exceeds customer expectations as well as company standards
• The high quality will be reflected in the achievement of annual sales targets of all assigned services and products. In this position as head of team he/she is accountable for the training and development of his/her team, provides leadership and offers mentoring where necessary
• Eventually the Salon Manager is always a role model for the image of the company

Job Procedures

Overall

• Opening & closing check
• Ensure optimal hygiene
• Check agenda (bookings)
• Ensure optimal work conditions
• Check inventory

Daily

• Administration
• Check salon (presentation)
• Assist team to improve quality
• Be a good host (customers)
• Solve problems (clients/staff)
• Coach and control your team(s)
• Retail activity (promote extra treatments/booking)

Every week

• Check bookings
• Check displays
• Check Inventory
• Education check
• Store check

Monthly procedures

• Benchmark salons
• Monthly report salons
• Train your staff, set goals
• Discuss goals with individual staff
• Check & control appointments

Qualifications

• 2 years + retail management experience in a customer service oriented environment with a large team
• Knowledge of technical skills, products and materials
• Commercial insights (i.e. sales, retail, benchmarking, etc.)
• Handle over 50 staff & is creative in nature
• Computer literate
• Able to discipline staff