Property Manager at Janta Kenya

Our Client in the real Estate industry is urgently seeking to recruit a property manager to join their dedicated team in Nairobi.

Salary: 100K-120K

Job Responsibilities

• Issuing of invoices and collection of rent on timely basis.
• Renewal of Mall leases as and when they expire in liaison with the landlord’s advocates.
• Ensuring land rent and rates are paid on time and advising on other government statutory requirements regarding Mall operations.
• Exhausting all the marketing avenues to ensure speedy occupancy of the Mall.
• Identifying and approving only qualified organizations for participation in Mall activations.
• Ensuring no illegal businesses operate within the compound and confines of the Mall.
• Provision of repair work order budgets for approval by the landlord on a timely manner for planning purposes.
• Coordination of service providers and ensuring the common services like lifts, generators, cleaning, parking etc operate seamlessly without hitches.
• Coordination of security services with the security company in the Mall and liaising with area security team to ensure constant updates on security matters within the area.
• Ensuring technical support personnel like plumbers and electricians assess the functionality of various appliances and equipment and update on the same on daily basis.
• Publicize the Gateway Mall in liaison with the client on media and other forums to increase traffic for the tenants and yield high tenant retention.
• Encourage the tenants to liaise with one another to develop mutually beneficial approaches to common issues, eg. crime prevention and publicity. To run regular consultative meetings to further the above and foster understanding between all parties involved in the activities of the Shopping Mall.
• Manage tenant’s complaints by following best practice customer relationship procedures, lease conditions and guidelines.
• Effective implementation of the Shopping Mall Health, Safety, Fire and legislation policies.
• Ensure efficient emergency procedures are in place and that staff and tenants are fully trained in emergency response with particular emphasis on evacuation procedures.
• Ensure that all service providers/contractors and tenants adhere and maintain good environmentally best practices in Gateway Shopping Mall.
• Measure and manage service providers/ suppliers performance against agreed SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) in relation to Gateway Mall.
• Ensure that the Help Desk has accurate and comprehensive data regarding the Gateway way Mall.
• Ensure all staff understands Shopping Mall business and customer requirements, operational and financial performance through implementation of formulated policies.
• Work closely with Shopping Mall team members to avoid labor turnover by proactively managing staff issues and complaints.
• You shall ensure that all systems are updated i.e.Secure Doc and Team Work as per instruction given.
• Any other duties as directed by the management or any other person appointed by the management

Qualifications

• Degree in Land Economic, Real Estate or its equivalent
• Prior experience working in the real estate industry is an added advantage
• Knowledge in the use of Property Management softwares
• Ability to work under a high pressure environment
• At least 5 years’ experience in property management
• Excellent customer service skills
• Excellent communication skills