Training & Development Manager at Virtual HR

Reporting to the General Manager, HR and General Affairs, the Training and Development Manager will be responsible for the development and implementation of a training and development strategy that ensures the availability of key competencies at all positions and successful implementation of the business strategy for improved sales and market share.

Job Accountabilities

• Developing and implementing training and development strategy to help the business in the achievement of its overall vision
• Preparing training budget and submit for review and approval to ensure timely allocation of funds required for the implementation of the training strategy
• Developing training and development policies and procedures and preparing training reports
• Developing a competency framework that captures all the competencies required at all levels to successfully deliver the business strategy across all the franchises
• Monitor and control the training budget through price negotiations to ensure cost efficiency
• Coordinating training needs analysis to develop training and development programmes that are aligned with the business strategy
• Preparing the annual training plan for staff members for both technical and soft skills development for improved service delivery
• Coordinating the evaluation of instructors’ performance as well as the effectiveness of the training programmes implemented and ensure appropriate steps are taken to address gaps identified

Qualifications

• Bachelor’s degree in Business Management or any related field
• Higher National Diploma in Human Resource Management
• 5 years of experience in training and development with 2 years’ experience in management
• Excellent report writing, presentation and communication skills
• Good technical and behavioral skills