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  • Posted: Dec 5, 2017
    Deadline: Dec 29, 2017
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Retirement Benefits Authority (RBA) is a regulatory body under the National Treasury, established under Retirement Benefits Act. The Retirement Benefits Act was enacted as part of the on-going reform process in the financial sector in order to bring the retirement benefits industry under a harmonized legislation, to address the many problems that have hither...
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    Market Conduct Officer

    Ref No: RCT0033


    • Bachelor’s degree in Finance, Actuarial Sciences, Economics, Law or Social Security;
    • Relevant Diploma/Certification;
    • Proficiency in Computer applications
    • Work experience in a related field, minimum 3 years
    • Demonstrated merit and ability as reflected in work performance and results
    • Fulfill the requirements of Chapter 6 of the Constitution

    Job Responsibilities

    KRA 1: Dispute Management

    • Implement and evaluate an effective complaint handling business process with clearly defined stages of investigation responsibilities to ensure timely dispute resolutions and confidence in retirement benefits sector
    • Implement work plans and activities in the complaint handling process
    • Carryout regular reviews of complaints received to identify systemic and recurring problems for consideration by the Department
    • Assist in the settlement and arbitration of disputes

    KRA 2: Public Complaints and Inquiries

    • Implement the public complaints business process as developed by the Manager, Market Conduct
    • Effectively implement public inquiries business process to ensure timely responses to the public in accordance with the service charter
    • Assist in complaints classification & analysis
    • Prepare regular reports on public complaints and inquiries for consideration by management and the Department.

    KRA 3: Information Management

    • Monitoring the outcome of the Dispute resolutions and complaints management processes and assist in the preparation of regular Reports to the Manager, Market Conduct and Management in the agreed format.
    • Preparation of quarterly returns showing trends, preventive measures of complaints process
    • Prepare activity and periodic reports on implementation of the Department’s Corporate Objectives as they relate to Consumer Protection
    • Ensure privacy & confidentiality for all parties involved in complaint handling process

    KRA 4: Audit, Risk Management & ISO Compliance

    • Monitoring the Department’s Risk Management indicators related to Dispute Resolution and Complaints Management and taking agreed action to mitigate the risks as directed by the Manager, Market Conduct.
    • Review Operation’s SOPs and update them accordingly to enhance service delivery and to ensure compliance with ISO requirements.
    • Handling Internal Audit and External Audit enquiries and implementing recommendations as directed by the Chief Manager, Market Conduct

    KRA 5: Technical Assistance to other Departments

    • Assist other Departments particularly the Supervision Department in development of practice notes and enforcement manuals as relates to Dispute Resolution and Complaints Management.
    • Assistance the Consumer Education Unit in sensitization of members and other stakeholders particularly on Dispute Management and Complaints Management.
    • Assist in recommending appropriate amendments to pension legislation and statutory instruments
    • Assist in liaison with other Government Agencies including CAJ, PCSC, NSSF, ARBS & AKI in the handling and reporting on Dispute Resolution and Complaints Management

    Method of Application

    Interested and qualified? Go to Retirement Benefits Authority on to apply

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