Hospitality Operations Manager at Cytonn Investments

Job description

Hospitality Operations Manager Job Responsibilities

• Development & setup of Cytonn Hospitality, overseeing the research and analysis on the financial viability, and development and implementation of a business strategy that is geared towards the growth and continuity of the Cytonn Residences Brand;
• Spearheading the creation and implementation of the company’s hospitality sector business case/strategy and identifying market gaps through conducting comprehensive market research and expansion strategy;
• Signing off on the design, operational requirements and specifications from both the end user and investor perspectives by leading a team in development and implementation of hospitality – wide strategies;
• Lead the operational requirements and specifications from both the end user and investor perspectives by leading a team in development and implementation of hospitality strategies;
• Overseeing the Development of operational processes and manuals including adding technical systems for an operational hospitality establishment;
• To be responsible for talent acquisition and personnel management; including the development of roles, recruiting, interviewing, and hiring of new staff;
• Developing business relationships through membership and participation in professional, industry/trade, and civic organizations;
• Ensuring consistency in overall business responsibility including market positioning, brand positioning and service delivery;
• Ensuring the hospitality business is profitable and maintain strong working relationships;
• Ensuring adherence to hospitality brand-franchise policies and the established of operating procedures while meeting or exceeding user expectations by providing quality service;
• Any other duties as may be prescribed from time to time

Requirements for the Hospitality Operations Manager Job

• Bachelor’s degree with a minimum 2nd Class, Upper Division is required; and a minimum of B+ in KCSE, or equivalent registered with relevant professional body;
• 7 years’ minimum experience in hospitality management and/or operation, with a proven track record;
• Must demonstrate strong skills in: organizational development, personnel management, budget and resource development, and strategic planning;
• Should demonstrate experience in hospitality financial modelling, planning and analysis;
• Strong business acumen and knowledge of the MICE industry and global hospitality market and must be able to display a working understanding of the design and interface between the front of house and back of house operations;
• Detail-oriented with strong organizational/administration skills and an ability to handle multiple tasks simultaneously and in a professional manner;
• Should be comfortable to work in a fast-growing and evolving organization that seeks to expand in the hospitality sector;
• A team player with strong interpersonal skills;
• Work experience within the Sub-Saharan region – working for both private and/ or public sector clients is seen as highly advantageous.