Collections Officer at Real People Group

Job Responsibilities

• Regularly review non-performing classes of outstanding loans and initiates plans/strategies for recovery of those loans.
• Makes recommendations to management about the likelihood of recovering loans and whether legal action will be required.
• Responsible for maximizing recoveries from written off accounts and making daily reports about the same.
• Work with the Collections Co-ordinator and the Branch Operations Manager to locate, identify and seek contact with defaulters and remind them of their obligations towards Real People and/or discusses with them how to serve the outstanding loan. This shall involve a re-analysis of the defaulters’ financial status followed by a comprehensive agreement with the customer on a rescheduled repayment plan.
• Work with the Collections Supervisor and the Branch Operations Manager to identify old loans previously handed over to lawyers /auctioneers and contacts lawyers /auctioneers so as to ascertain the current position of these cases.
• Compile all required periodic Loan recovery reports for the Branch.
• Ensure strict and continuous follow-up the outstanding portfolio by checking the daily up-dated arrears list.
• Ensure that records of all loans paid off are properly filed and securities are delivered to legitimate owners.
• Coordinate debt recovery meetings with the Collections Supervisor, Branch Operations Managers and external collection firms and record minutes for presentation to Management.
• Make follow up with external collectors to ensure that impounded/recovered monies/ items are not misused by debt collectors.
• Present non performing cases to the Credit Committee to be re-allocated to active collection firms.
• Assist/guide the branch and the rest of the Collections team on loan recovery procedures to protect company from legal suits.
• Work with the Collections Supervisor and the Branch Operations Manager to oversee disposal of recovered assets

Technical Competencies required to perform in the job:

• Collections Management – Advanced Level
• Credit Management – Advanced Level
• Customer Service Management
• Business Financial Analysis and Advisory
• MS Excel – Advanced Level

Desired Skills and Personal Attributes

• Ability to develop new and/or improved working methods, procedures, and/or technologies leveraging on research and data analysis.
• Network leverage: Build lasting and relevant formal and informal networks inside and outside the organization.
• Communication finesse: Engage all levels of internal/external clients and deliver oral and written communication confidently and clearly in business language with great impact and/or persuasion.
• Integrity: Morally upright exercising sincerity, honour and honesty at all times.
• Adjustment: Confident, resilient and steady under pressure.
• Courage: Step up to address and discuss difficult issues for the good of the company as a whole.
• Curiosity for Learning: Desire knowledge, be enthusiastic for new methodologies, and remain inquisitive about how things work.

Qualifications

• A Diploma or a Bachelor’s degree in business with a focus on Marketing, Business Administration or a related course.
• A minimum of 2 years’ experience in hands-on late-stage collections in a financial institution.