Product Field Support - Tanzania at MasterCard

Job description

The Product Field Support role will be responsible for the implementation and execution of Mastercard Labs for Financial Inclusion (MCLFI) products in Tanzania. She/he will lead setup and implementation of our pilots in Tanzania, liaising directly with our financial service and pilot partners. She/he will also support business development activities in market, and will conduct basic research on behalf of the Lab.

Responsibilities

• Act as primary lead for customer experience management in Tanzania, starting with 2Kuze - the agricultural platform:
• Work closely with the Lab team in defining requirements for the products based on feedback from users
• Develop and maintain all customer experience management work plans and reports to include
• Deployments,
• Training,
• Support
• Adoption related activities
• Interface with customers as needed to drive solution adoption and address issues / challenges arising
  Track daily solution adoption targets and escalate issues that need management attention
  Work with the Lab team to design and implement the project support model, including testing what support approach is most effective on the ground
  Support the Lab’s overall presence in Tanzania
  Setup and drive validation and training workshops for new and existing products
  Support research or additional fact finding that the lab would need/Human centered design
  Identify opportunities for scale, liaising with Business Lead, Strategic Partnership
  With support from the Strategic Partnerships team, interface with financial institution partners
  Develop and share status reports on a weekly basis
  Other responsibilities that might be assigned by the supervisor

Key Skills/Experience

• Excellent leadership skills
• Demonstrated experience in project coordination and project management
• Relationship building skills
• Experience in Agribusiness engagement
• Ability to speak Swahili and English fluently
• Basic knowledge of web applications and IT systems. Experience within the mobile tech environment is an advantage.
• Training experience is a distinct advantage
• Excellent Communication skills
• Good presentation and writing skills
• Analytical skills
• Community development and mobilization skills

Equal Opportunity Employer