Client Service Manager at Janta Kenya

Job Responsibilities 

• Building and maintaining relationships with clients and key personnel within customer companies.
• Provide regular updates to clients on the progress of customer service projects.
• Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.
• Encourage revenue growth by inspiring clients to purchase accessories and additional services.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales within key clients.
• Become the reliable point of contact for each customer that is required to establish a strong business relation.
• Attending meetings with clients to build relationships with existing accounts.
• Working closely with Account Managers and Sales Consultants.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Updating the CRM and ensuring account managers are aware of changes within clients.

Qualifications

• Degree in relationship management, Public relations or any business related course.
• At least 3 years’ experience in the field.
• Demonstrate ability to meet deadlines.
• Customer Service Skills
• Communication skills both written and oral