Reservations Agent at Kempinski Hotels

Job description

Reporting to the Revenue and Reservations Manager/ Asst. Reservations Manager, the Reservations Agent is responsible for materializing the maximum number of requests and reservations and ensuring all relevant data is entered and maintained in the systems in a timely and accurate manner.

Villa Rosa Kempinski

Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.

Main Responsibilities

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
• Ensure clients’ satisfaction and adherence to Kempinski service standards.
• Follow internal credit policy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Test calls LQA / IFH results > 85%.
• Follow the internal up-sell programme for Reservations department.

Qualifications

• Diploma in related field.
• Knowledge of Opera PMS or Fidelio V6 is imperative
• Opera central systems knowledge
• Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel
• Experience in a similar role and proven track record may be considered in lieu of specialized education
• At least three years experience in a similar position in hospitality
• Detail oriented
• Good Communication skills
• Listening and oral skills
• Listen attentively and speak clearly