Sales Engineer/ Presales Consultant at Trend Micro

Job description

The SE will act as a technical bridge between our product teams and field sales teams by driving the creation of high quality content in the following areas:

• Powerpoint and white board presentations
• Competitive Intelligence
• Demo and POC templates and scripts
• Deployment Best Practices
• Whitepapers and Technical Note

Responsibilities:

The SE will be involved in technical engagements from the pre-sales phase to deployment phase, which includes:

• Deliver Pre sales support across the Trend product lines
• Designing solution and high level architecture
• Providing consultative product and solution expertise
• Delivering training
• Installing and configuring Trend Micro solutions (both POC and Post sales)
• Identifying system integration requirements and working with in-house professional services and / or outside system integrator partners to deliver integration solutions
• Working with company support personnel to ensure ongoing quality support
• Collaborating with the product application development team to identify and realise technical improvements to the product
• Contribute to departmental best practices, strategies, methodologies and documentation, for increased efficiencies.

Qualifications

• 5+ years SE experience and/or professional services experience required
• 5+ years’ experience with Microsoft Windows and Linux Host / Server Operating Systems including system security.
• 5+ years’ experience in computer software or systems including security products (Malware detection, Intrusion Detection, Content Security)
• Strong IP networking solution knowledge and skill set (e.g. Cisco CCNA, CCNP or equivalent)
• Strong knowledge of virtualisation technologies (VMware vSphere)
• Certified Information Systems Security Professional (CISSP) certification
• Strong knowledge of enterprise security technologies
• Working knowledge of Gateway Security (e-mail and Web security)

Requirements:

Core Skills

• Fluent English Language skills
• Strong multi-tasking and problem resolution abilities
• Ability to read and interpret network sniffer output (for example pact files)
• Ability to effectively and efficiently instruct and guide customers on-site, online, and via telephone is essential
• Ability to manage own time effectively is a requirement for success
• Quick learner with desire to learn new tools and techniques
• Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients
• Moderate coaching and mentoring skills are essential
• Presenting to a large group/audience at shows and other events

Experience

• Requires Degree or equivalent combination of education and experience in information security software or systems.
• Work in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of Trend Micro software products
• Must be able to provide software/network troubleshooting on complex technical issues