Job Opportunities at Trend Micro - 2 Positions

Job description

The SE will act as a technical bridge between our product teams and field sales teams by driving the creation of high quality content in the following areas:

• Powerpoint and white board presentations
• Competitive Intelligence
• Demo and POC templates and scripts
• Deployment Best Practices
• Whitepapers and Technical Note

Responsibilities:

The SE will be involved in technical engagements from the pre-sales phase to deployment phase, which includes:

• Deliver Pre sales support across the Trend product lines
• Designing solution and high level architecture
• Providing consultative product and solution expertise
• Delivering training
• Installing and configuring Trend Micro solutions (both POC and Post sales)
• Identifying system integration requirements and working with in-house professional services and / or outside system integrator partners to deliver integration solutions
• Working with company support personnel to ensure ongoing quality support
• Collaborating with the product application development team to identify and realise technical improvements to the product
• Contribute to departmental best practices, strategies, methodologies and documentation, for increased efficiencies.

Qualifications

• 5+ years SE experience and/or professional services experience required
• 5+ years’ experience with Microsoft Windows and Linux Host / Server Operating Systems including system security.
• 5+ years’ experience in computer software or systems including security products (Malware detection, Intrusion Detection, Content Security)
• Strong IP networking solution knowledge and skill set (e.g. Cisco CCNA, CCNP or equivalent)
• Strong knowledge of virtualisation technologies (VMware vSphere)
• Certified Information Systems Security Professional (CISSP) certification
• Strong knowledge of enterprise security technologies
• Working knowledge of Gateway Security (e-mail and Web security)

Requirements:

Core Skills

• Fluent English Language skills
• Strong multi-tasking and problem resolution abilities
• Ability to read and interpret network sniffer output (for example pact files)
• Ability to effectively and efficiently instruct and guide customers on-site, online, and via telephone is essential
• Ability to manage own time effectively is a requirement for success
• Quick learner with desire to learn new tools and techniques
• Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients
• Moderate coaching and mentoring skills are essential
• Presenting to a large group/audience at shows and other events

Experience

• Requires Degree or equivalent combination of education and experience in information security software or systems.
• Work in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of Trend Micro software products
• Must be able to provide software/network troubleshooting on complex technical issues

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Job description

In this role, based in Nairobi, Kenya, you will be responsible for generating and closing new business opportunities in a designated territory/accounts.

You are a “hunter” and have a results-oriented mindset with a passion for over-achieving sales targets while exceeding customer expectations. You will be playing a key role by influencing prospects to buy Trend Micro solutions in this highly competitive security sale. You will understand the channel, have existing relationships you can leverage and possess an ability to “wear a channel hat” when appropriate. To be successful in this position you will fully understand all aspects of complex selling in an enterprise technology market.

Responsibilities:

• Develop and maintain detailed knowledge of Trend Micro products, services, and processes
• Develop plan for Channel sales growth through year including the certification of new value customers
• Develop sales plan and execute for current Channel and End Customers including working with Channel Partners to identify and develop new business opportunities
• Create and maintain monthly product forecast as well as develop, manage and report on a sales report pipeline within the territory.
• Provide accurate weekly revenue forecasts
• Follow sound sales processes and steps including creating and implementing a strategic plan and driving and overachieving aggressive revenue targets.
• Use and help in the development of new sales tools & presentation
• Report back changing market conditions to Management
• Present special programs to Accounts
• Develop and maintain senior level relationships within Accounts
• Schedule and lead Sales and Technical training Account customers
• Adhere to CRM, business systems and activity standards
• Travel within your assigned territory as necessary.

Desired Education, Experience & Skills:

• Proven record of achieving planned quota in excess of $1M per year
• Success developing and closing large enterprise software transactions
• 5+ years' experience of enterprise software sales, preferably in a security-related field
• Experience selling to CxO and VP level contacts within a sale
• Successful experience working with channels
• History of extensive and consistent cold calling skills to develop pipeline
• Strong negotiation and closing skills including a demonstrated ability to manage a complex sales cycle to closure.

To be successful in this role, you will need to:

• Have strong qualification skills and can motivate prospects
• Be able to develop new pipeline opportunities
• Be able to exceed individual quarterly quotas