Business Development Manager - Retail Sales at Commercial Bank of Africa Ltd (CBA)

JOB PURPOSE STATEMENT

To market and sell the Bank assurance products to the bank customers with specific focus on CBA@work channel. The job function involves designing, implementing and coordinating the CBA@work Bank assurance sales strategy, crafting marketing initiatives aimed at sustaining portfolio
growth and achieving sales and income targets.

• The job includes supporting completion and processing of applications;
• providing scheme terms to the Corporates;
• administration of service delivery by the service providers;
• and providing customer services to optimize customer satisfaction.

The incumbent will also provide product and process training to relevant customer-contact staff in the branch and CBA@work distribution channel.

KEY RESPONSIBILITIES

• Achievement of Corporate and Personal insurance products sales targets (50%)
• Quality of customer portfolio maintenance and renewal/cancellation services (20%)
• Adequacy of personal competence to effectively perform relationship management tasks for Bancassurance(15%)
• Management of customer expectations (15%)

COMPETENCE REQUIREMENTS

• Excellent Interpersonal skills. Team player and able to work with minimum supervision
• Selling and negotiation skills to prospect and close business to grow customer numbers and customer product uptake
• Intimate knowledge of bank assurance products
• Planning & organizing skills for effective time utilization in achieving the objectives of the position.
• An understanding and application of commercial and financial principles.
• Ability to view issues in terms of costs, profits, risks, markets and added value.
• An understanding of the insurance legal environment and compliance issues related to insurance
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Excellent verbal and written communication skills
• Training techniques to structure and conduct training to the channel personnel
• Technical and relationship management skills to effectively perform the mix of activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
• Shows awareness of goals and quality standards. Follows through to ensure that quality and productivity standards are met.
• Good presentation, influencing and negotiation skills

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

• University Degree -Upper 2nd Class or equivalent.
• At least 3 years working experience with insurance providers. Sales experience in insurance is an added advantage
• COP in Insurance would be an added advantage. Successful candidate will be required to sit and pass the exams within 6 months of joining.
• Proficiency in use of Microsoft Office Packages