Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Samasource was founded in 2008 in order to lift people out of poverty by connecting them to dignified digital work. Since then, we've employed more than 8,000 people in Kenya, Uganda, India, and Haiti. Samasource was born out of the belief that talent is equally distributed, but opportunity is not. ​​ We help...
Job description
Overview
Samasource Impact Sourcing Delivery Center -SamaDC, is seeking a seasoned BPO leader to oversee the day to day business operations of the center. The Portfolio Manager represents customer needs and goals within the organization to ensure quality of delivery by meeting client SLAs. The Portfolio Manager will oversee projects and business relationships with assigned accounts.
Job Description
Reporting to the Head of Service Delivery, the Portfolio Manager will be responsible for:
Supervising and coordinating the work efforts of the Samasource contact center team by leading, motivating and driving performance.
Ensuring that the allocated work is done professionally as per the required standards and targets defined and desired by Samasource.
Working closely with the Training and Quality Departments to achieve the desired results with the goal of achieving the right standards in performance appraisals.
Responsibilities
Responsibilities will include but not be limited to:
Qualifications Required
Experience
Build your CV for free. Download in different templates.
Join our happy subscribers