Airport Representative at Kempinski Hotels

Job description

The incumbent will report to Chief Concierge and will be responsible of representing the hotel at the airport, welcome and see off our guests as well as providing any other help at the airport. LQA (Leading Quality Assurance) audit results are 85% and above. direct guests to any location, to any airline office, at any time of day or night. Must be motivated by the desire to serve.

Main Responsibilities

• Provide daily pick up and see off service for the guests booked for airport transportation.
• Provide available information pertaining to all hotel services, local place of interest, restaurants, doctors, sports, churches, offices, flights etc. all information likely to be of interest to the guests who attend to the airport.
• Coordinate Concierge regarding the transportation request and updated flight changes in order to meet the guest always on time.
• Familiarize with all hotel and city on-going and upcoming activities in order to provide satisfactory service to all the hotel guests.
• Assist the guests (especially the VIPs) at the airport with all matters concerning their departures, luggage, handling airport ticket reservation and reconfirmation in order to provide exceptional service to the guests at the airport.
• Promote and maintain good public relationship with airline offices, customs, police office and other airport personnel in order to have better communication concerning daily operation.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Qualifications And Skills

• High School Graduate or equivalent, preferably with a specialization in Hotel/Restaurant or with a College certificate.
• 2 years experience in any other Service Industry
• Valid Certificate of Conduct from CID.
• Local language – excellent oral and written skills (as applicable)
• English – good oral and written skills
• Additional language – beneficial
• Excellent Knowledge and previous experience about Airport Services, locations and offers
• Good Communication skills
• General knowledge of tourist and business related information
• Knowledge of hotel products and services
• Positive and outgoing
• Good welcoming/communication skills, Friendly and caring attitude, Flexibility in the scheduling and Customer service orientation
• Knowledge in Microsoft Office (Word, Excel and PowerPoint)
• Excellent organizational and time management skills.