Bell Man at Kempinski Hotels

Job description

The incumbent will report to Bell Captain/ Chief Concierge and will be responsible of handling guests luggage, parcels, guest newspapers and mails/message promptly, assist the guests with their luggage upon arrival and departure according to Kempinski service standards in order to ensure guest satisfaction. He/she will also ensure that he cultivates key working relationships with other departmental sections to include Guest Relations, Telephone Operators, Receptionists, Business Centre Attendants, Reservations and other hotel departments and guest as appropriate.

Main Responsibilities

• Welcomes the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assists them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction.
• Escorts guests to their room. For first time guests, explains hotel services. In the room, provides further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintains a friendly and caring conversation.
• Keeps abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
• Handles guest requests in a polite and efficient manner, refers requests to relevant staff if needed to ensure customer satisfaction. Follows up when necessary.
• Collects luggage from guest rooms and keeps them in a secure area until guest departure.
• Maintains visibility in the lobby entrance area and offers assistance to guests when sees them carrying their luggage on their own.
• Upon requests, stores guest luggage into the luggage storage room. Handles all luggage with care.
• Maintains cleanliness and tidiness of luggage storage room.
• Additional responsibilities and tasks can be added at any time, depending on the need of the business and hotel.

Desired Qualifications And Skills

• Diploma hotel related field required
• 1-2 years experience in a 5 star/ Luxury property with similar capacity preferable
• Concern for quality and attention to details
• Ability to work and communicate in a multinational environment
• English – good oral and written skills
• To be able to stand and walk all day
• Physical ability to lift heavy objects
• Able to work in a fast paced environment and can multitask
• Ability to remain calm and composed under pressure
• Positive and outgoing
• Good welcoming/communication skills