User Support Officer/Business at Postbank

User Support Officer/Business

PB 6.1 – KPOSB/ICT/3/8

Reporting to the Manager/ICT Infrastructure and Support the position will be responsible for administration of enterprise servers, management of computer hardware, installations and repairs.

Key Responsibilities

• Monitor systems’ alerts and reports on servers.
• Management of Oracle VM Manager, VMware VSphere, and SAN storage.
• Management of Server virtualization for scalability, high availability and easier network management.
• Management and Administration of Domain Policies, Security and Administration of Active directory and Mail system.
• Handle diagnosis, Configuration and deployment of Servers, client PCs
• Provide hardware specifications for servers, computers and printer hardware.
• Train employees on Desktop software applications including the banking software.
• First level support through speedy diagnosis, troubleshooting and resolving of server and client issues.
• Receive, inspect and test equipment’s for repairs to and from repair.
• Deployment and maintenance of the corporate Antivirus engine.

Knowledge, Skills and Abilities

• Bachelor’s degree in Information Technology, Electronics Engineering, Computer Science or related field.
• Professional qualification on MCSE, MCP, A+ or related fields.
• Training on Virtualisation environment using VMware or / and Oracle VM.
• At least three years’ experience in a busy similar environment
• Working in a virtualised environment will be an added advantage.