Business Analyst at Virtual HR

Reporting to the Products Manager, the Business Analyst will support the Products Manager on the business side of Switch Product which covers both the strategy and operational aspects, liaise with customers to endure that their expectations are met and grow switch revenues according to budget and the business plan.

Responsibilities

• Developing communication material to inform customers, stakeholders and the public on
  switch performance and activities
• Suggesting new product innovations to drive value to customers, and stakeholders
• Working with the Operations and Development Teams to ensure service expectations
  are in line with customer needs
• Assisting the Products Manager in developing and implementing product strategy, planning for related products, value-added services and in new customer take-on including contract completion
• Gathering switch performance statistics on Operations and Service levels
• Compiling revenue performance statistics and reporting on them against targets
• Maintaining the Product Manual and Pricing Book up to date
• Liaising and co-ordinating internal support areas to deliver on the product plan
• Developing customer requirements, specifications and Implementing the customer satisfaction monitoring and evaluation system
• Preparing change requests within the switch processes in relation to customer

Requirement

• MBA in Marketing will be an added advantage
• Minimum of 3 years of experience in a similar position
• Proven ability to think strategically and an analytical mind
• Advanced level of problem solving and resolution skills
• Understanding of product delivery requirements
• A commitment to quality and thorough approach to work
• Effective verbal and written communicator
• Statistical reporting and presentation skills