Non-Technical Trainer at Isuzu East Africa (Isuzu EA)

Job Description

Roles & Responsibilities

Reporting to the Service Operations & Technical Training Manager, the successful candidate will be responsible for the following functions: –

• Develop and present non-technical training annual schedules.
• Conduct training sessions as per the training schedule.
• Carry out capacity building training for Service Reception, Service Workshop, Sales and Dealer staff.
• Conduct Customer Retention and Expansion training.
• Conduct and evaluate implementation of the Isuzu After-sales policy at Isuzu EA & the Dealership.
• Develop instructional training materials in accordance with set objectives.
• Provide instruction & training on proper methods, processes and techniques necessary to perform work using instructional technology i.e. internet, interactive technology where appropriate.
• Provide training reports and maintain records as required.

Minimum Requirements

• Bachelor’s degree – Mechanical Engineering (Automotive Option)
• Diploma in Technical Teachers Training is an added advantage.
• Five years’ experience in the Motor industry in a similar role.
• Excellent facilitation and presentation skills, effective communication, customer focus, product knowledge and attention to detail.