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  • Posted: Mar 22, 2018
    Deadline: Not specified
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    At Alternate Doors we pride ourselves on ensuring both the Employers and the job seekers get what they want in the most professional and efficient manner. ( HASSLE-FREE). As a client(Employer), we believe in ensuring we understand your business and your needs so that we can get the best candidates available for your business, and we will use any means ne...
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    Customer Service Agent

    Our client is seeking to recruit a motivated and self-driven professional to fill in the following position in their Nairobi office:
     
    The Customer Service Agent will be responsible for responding promptly and effectively to incoming customer calls, chats and emails as well as providing technical support to customers.

    Responsibilities

    • Handling and resolving customers’ issue via email, online chatting tools and phones (inbound and outbound)
    • Providing answers and solutions to the customers in a professional manner
    • Responding promptly and effectively to incoming customer calls, chats and emails
    • Ensuring that more complex customer issues are followed up and resolved in a timely manner
    • Developing customer relationships by maintaining contact at an appropriate level
    • Ensuring feedback on recurring customer issues is given to the Team Leader

    Qualifications

    • Diploma/ Degree in Customer Service or any related field
    • A minimum of 2 years’ experience in a contact centre environment
    • Strong organisational skills, with a proven track record of working under pressure and tight deadlines
    • Excellent communication, problem solving and interpersonal skills
    • A proven team player with a can do attitude. Flexible approach to working in a dynamic and often hectic environment

    Method of Application

    All job applications can be made by sending an email of their CV to jobs@alternatedoors.co.ke with the subject of the email being the job they wish to apply for.

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