Fairmont Presidents Club Coordinator at Fairmont Hotels & Resorts

Job description

Summary Of Responsibilities

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Ensure all FPC members receive the highest attention prior, during and after their stays at the hotel
• Assist in leading the FPC committee and ensuring all member profiles are current and accurate using the applicable computer applications
• Monitor each department to ensure the FPC report is reviewed daily
• Ensure all departments are well trained on their specific procedures with particular attention paid to reviewing the FPC reports and reviewing billing procedures
• Liaise with all key departments, gather correct informationpreferences and ensure data is updated
• Review all guest incidents and ensure proper follow up is completed with the relevant departments
• Create daily and weekly reports highlighting upcoming member arrivals and in house guests
• Communicate the FPC program details and updates on a regular bases at Colleague orientation and hotel general meetings
• Balance operational, administrative and Colleague needs
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications

• Previous experience in a Front Office role required
• Previous Property Management System experience required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Excellent written and verbal interpersonal and communication skills
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Frequent standing, walking and sitting throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be Eligible to work in Kenya