Branch Manager at Steers Kenya

Job Summary: Overall co-ordination of the company’s activities while ensuring efficiency, accuracy, timeliness, quality, profitability and security of all resources within the premises.

Principal Accountabilities:

Stock Management

• Taking stocks daily and ensure all stock movements are entered into the system
• Verification of all stock both closing and opening

Profit Sales

• Work with the accounts department to set your budgets and targets and manage your costs accordingly
• Responsible for the achievement of set monthly and annual sets targets
• Management and control of accounts receivable and credit sales
• Maintain monthly actual margins within -2.0% to +1.0% of your calculated theoretical margins
• Take necessary steps to ensure your restaurant gains profitability

Quality Assurance

• Responsible for maintaining high standards of excellence and raise our operations minimum score
• Improve on the scores within a specified time frame incase deficiencies are noted
• Ensure all the products are of acceptable standard i.e daily routine check of product shelf life
• Maintain a clean work environment with high health and safety standards always

Staffing

• Conduct shift meetings with staff at the beginning of each shift
• Conduct monthly staff meetings with all staff
• Prepare and maintain the weekly work schedule for all staff in the assigned unit
• Conduct continous and quaterly performance evaluations for staff
• In liaison with the Human Resource department ensure proper staffing in the assigned unit

Communication and Customer Service

• Respond to all customer feedback within 24 hrs from receit of a customer issue
• Reply to all emails within 24 hours of receipt
•  Ensure Aura Clocking in/out reports are sent to HR on the 16th of every month
• Ensure timely communication of any supplier issue to General Manager

 Qualifications, Experience & Knowledge:

• Diploma in Business Management or Business Administration
• 5 years’ experience in restaurant operations, 2 years being in a managerial position
• Restaurant management experience is an absolute requirement
• Excellent communication skills both written and verbal
• Skilled in creating analyzing and understanding reports/budgets.