Officer - Performance and Change at CPF Financial Services

Supervisor Title: Manager – Strategy & Change

Division: Strategy, Finance & Investments

Department: Strategy & Change

Reference: CPF/OPC/18

Job Summary: The role holder is responsible for analyzing and integrating strategic initiatives at both the strategic and tactical levels,which will ensure that the corporate strategic objectives are delivered.

The role holder will also facilitate the execution of programmed change towards the attainment of corporate strategic objectives.

Key Responsibilities

Performance Monitoring

• Establish Performance measures & metrics across the Group drive attainment of growth goals;
• Deploy new tools or improve existing ones to ensure speedy, consistent and comprehensive Performance measurement at business
• Analyze requirements for the achievement of strategic objectives and design programme(s) that
• manage resources, priorities and dependencies to execute strategic initiatives.

Operational Performance Improvement Projects

• Implement a business process re-engineering methodology that supports continuous improvement of CPF systems, processes and people across all channels to ensure that CPF has the appropriate platform and capabilities for delivery of strategy;
• Develop performance standards and metrics for re-engineered processes that are to be used for productivity assessments and performance management;
• Evaluate and manage operational risk that exists or may be introduced in CPF’s operating platform as a result of changes to process, systems or roles; and
• Analyze and identify business impact arising from or necessary to implement the BPR and/or strategic initiatives and recommend organizational design changes to functional owners.

General Strategy Analysis

• Collating and analyzing performance data and charts against defined parameters, generating trends and reports on the same and advising the leadership team accordingly; and
• Conduct Desktop research and analysis into major industry trends, competitor activity and customer needs and translate the insights into strategic recommendations and plans.
• Coordinate relevant Surveys whose reports shall inform strategic decision making
• Coordinate corporate benchmarking activities for identification and implementation of best-practices.

Change Management

• Challenge integrity of deliverables and change initiatives against expected business benefits to assure value creation and retention from programme activity;
• Collect and collate relevant data for effective change management
• Analyze effectiveness of Change programs for continual improvement
• Perform any other duties as may be required

Qualification and Experience Requirements

• A Bachelors degree in Business Studies or related areas.
• At least three years experience with exposure in strategy development and change management

Competence Requirements

• Strategic Orientation
• Strong Analytical skills.
• Problem Solving Skills.
• Decision Making Skills.
• Excellent Customer Service Skills
• Excellent communication and interpersonal skills
• Strong leadership , planning , organizing and numerical skills