Senior Receptionist at Mogo Finance

The Senior Receptionist will oversee the daily operations of a dynamic and high-performing office environment. This individual will manage front-of-house services, coordinate administrative teams, and ensure an exceptional standard of professionalism in all client and internal interactions. The ideal candidate is a polished and proactive professional who takes ownership of office efficiency, leads by example, and understands the importance of first impressions in a fast-paced financial services setting.

Key Responsibilities

• Front Office & Reception Management
• Supervise and develop a team of receptionists and cleaners, ensuring consistent service excellence and adherence to company standards.
• Manage the reception area to maintain a welcoming, professional atmosphere for visitors and clients.
• Oversee scheduling, visitor management, and meeting room coordination.
• Ensure smooth handling of correspondence, and courier services.
• Office Administration & Facilities
• Coordinate day-to-day office operations, including vendor management, maintenance, and supplies procurement.
• Uphold high standards of office presentation aligned with corporate branding and culture.
• Manage office space planning, workstation assignments, and seating arrangements.
• Collaborate with Finance, HR, Legal and IT departments to ensure seamless support for staff and operations.
• Support office health, safety, and compliance processes.
• Team & Stakeholder Coordination
• Build and maintain relationships with vendors, service providers.
• Serve as internal liaison for staff inquiries related to office logistics and administrative procedures.
• Organize internal events, client meetings, and company functions, ensuring each is executed efficiently and elegantly.
• Management & Reporting
• Oversee administrative budgets and assist in cost optimization initiatives.
• Prepare periodic reports on office expenditures, maintenance schedules, and administrative projects.
• Implement and monitor key performance indicators (KPIs) for reception and administrative efficiency.

What you will need:

Skills & Competencies:

• Master’s degree in Business Administration, Hospitality, or a related field.
• Minimum 5–7 years of experience in office management or senior receptionist roles—preferably in banking, finance, legal or corporate services.
• Proven supervisory experience leading administrative or reception teams.
• Strong network and relationships within the finance or professional services sectors.
• Exceptional communication, organizational, and interpersonal skills.
• Proficiency in MS Office Suite, scheduling tools, and modern office management systems.
• Discretion, professionalism, and a customer-first mindset are essential.
• Leadership and team management
• Professional presentation and demeanor
• Problem-solving and decision-making
• Attention to detail and follow-through