Branch Manager at Standard Chartered Bank Kenya

Job Purpose:

Development and implementation of business strategies to deliver performance and growth targets of the branch.

Maintenance of a healthy business environment through strict adherence to Group Operational Risk Policy and CDD guidelines.

Key Responsibilities:

• The Implementation of new Branch Structure leading to an optimal Sales/Service mix to enable Branch to meet its Sales Targets.
• Monitoring daily Branch Sales Performance to ensure Sales and portfolio growth targets are achieved.
• Ensure high quality, knowledgeable service levels in branch to exceed customer expectations.
• Build  a motivated, committed and focused Branch team, consistently delivering creative, precise and customer-focused service.
• Drive employee development and engagement within branch.
• Conduct effective performance management.
• Monitor and ensure that all  Branch Key Performance Indicators are achieved.
• Fully comply with all policies, procedures and KCSA to achieve satisfactory  grades in local & Group Audits.
• The Implementation and monitoring of CDD measures in line with Group and Regulatory requirements.

AML & CDD

Ensure that the Anti-Money Laundering requirements are followed as follows:-

• Take all reasonable steps to verify and identify our customers
• Retain adequate records of identification, account opening and transactions
• Make prompt reports of suspicious transactions using the right internal channels
• Raise awareness of Money Laundering prevention by training all staff/attending training sessions

KEY RELATIONSHIPS

(INTERNAL & EXTERNAL)

Internal

• Head, Client Relationships
• Other Branch Managers
• Branch & Proximity Operations Manager
• BORM
• Head Branch Banking Sales
• RC HR Relationship Manager
• Head, Assurance
• Head, Client Center
• Head, Client Experience
• Head, CEPG

External

• Bank Customers
• Regulators (Local government, CBK)
• Vendors(ATM, Telkom, G4S, Wells Fargo, KPLC)

Authorities:

• Initiate process and service development to satisfy customer’s needs.
• Ensuring proper implementation and control of set budgets.
• Authorized to approve items scanned to the hub on filenet/eOps.
• Approve SDD Account Opening.
• Departmental Continuity Co-ordinator with regards to the BCP.
• Other authorities stipulated in the Delegated Authority Grid.

Key Performance Indicators:

Financial

• Sales
• Portfolio Growth
• Costs
• Revenues

Staff

• Productivity
• Training
• My voice survey (Engagement)

Service

• Customer complaints
•  Queue times

Risk

• UORM Findings
• Frauds & Losses
• CDD/AML

Experience and Knowledge Required:

• Graduate with 4 years Banking / Financial Services experience.
• At least 3 years excellent performance in a branch role.
• Well developed strategic perspective and forward planning ability
• Good networking and negotiation abilities.
• Analytical and problem solving skills coupled with decision making ability.
• Good interpersonal and communication skills.
• Excellent leadership and team building qualities.