Accountability Officers at ACTED

Positions

• Accountability Officer - Samburu
• Accountability Officer - Mandera
• Accountability Officer - Nairobi

Department: Appraisal Monitoring & Evaluation Unit (AMEU)

Direct Hierarchy: Senior Accountability Officer

Contract duration: 6 Months

Location: Samburu, Mandera, Nairobi.

Starting Date: June 2018

Position profile

Under the direct supervision of the Senior Accountability Monitoring and Evaluation Officer, he/she is responsible for ensuring ACTED continuously engages in meaningful two-way dialogue with the communities it serves. The Accountability Officer will be responsible for ensuring the implementation and management of a complaints mechanism, pro-active engagement with project beneficiaries and ensuring issues, questions and complaints are followed up in a meaningful and genuine manner. S/he will be responsible for ensuring mechanisms are in place in ACTED’s programmes to fulfil key Monitoring, Evaluation, Accountability and Learning Commitments. This is a very exciting initiative for those interested in and passionate about ensuring communities have direct influence in aid interventions and how they are carried out. This initiative is about giving a voice to communities and ensuring accurate needs and feedback is being listened to and acted upon in ACTED programs. However, this position is dependent on availability for funding.

The Accountability Officer shall:

• Liaise with communities, beneficiaries, local authorities and community leadership structures at field level.
• Conduct regular meetings on a structured basis including: focus groups discussions; household interviews; village relief committee meetings; key informant interviews (authorities etc.).
• Produce bi-monthly (every 2 weeks) and monthly reports and regularly update the databases with feedback gathered.
• Act as a focal point for all complaints and feedback on ACTED programs.
• Map and assess community structures to ensure feedback is representative of all groups.
• Work closely with program teams to ensure all feedback is incorporated into approaches and future programs where possible.
• Receive, record, follow up and where necessary investigate complaints and feedback;
• Provide timely feedback to all stakeholders based on complaints and feedback.
• Work closely with community mobilisation teams as when necessary provide technical guidance while ensuring the community focal points and structures are representation from all groups.
• Perform other duties as signed by the supervisor.

Requirements

• Bachelor’s Degree in Social Science, Community Development or related field.
• Prior experience in Accountability and Monitoring or in similar field in an NGO – Certification in the same field is a very strong asset
• Knowledge and experience of participatory rural appraisal methods will also be an asset.
• Excellent interpersonal and communication skills; the ability to successfully and effectively liaise with a variety of people in a multicultural set up.
• Proven commitment to accountable practices.
• Good English communications skills (both oral and written) and report writing skills will be preferred.
• Knowledge of local language is mandatory
• Strong team player of high integrity, pleasant personality, ability to work under least supervision and meet strict deadlines.
• Ability to work independently.