Business Support Analyst at Commercial Bank of Africa Ltd (CBA)

DEPARTMENT: EXECUTIVE OFFICE

REPORTS TO: CHIEF OF STAFF

JOB PURPOSE STATEMENT

To support the Chief of Staff (“CoS”) and the Group Executive Director (“GED”) in driving and monitoring growth of Subsidiary businesses by performing research, collecting information and structuring this information in to practical insights that will help make informed decisions and actions. The role will also include following up of these actions to ensure that they are closed on time.

KEY RESPONSIBILITIES

• Business Research: 50%
  • Support the CoS in performing external research on request. This could include deep dives in to new markets, new technology, market entrants, products, regulation and adhoc board requests.
    • Assist the CoS to perform internal research and investigation to answer specific queries from the GMD & GED e.g. to explain irregular changes in costs or to explain trends in revenue growth in businesses.
  • Prepare talking points for the GMD and GED to support them in representing the bank in international conferences.
  • Brief GMD & GED before internal and external meetings as necessary, including preparation of pre-meeting briefs.
• Business Monitoring and Analysis: 30%
  • Prepare the Subsidiary MANCO (Management Committee) submission for the GED to present in the monthly MANCO meetings. This will involve liaising with the subsidiary businesses to collate performance data for the month and structuring this information in an insightful and “Board Ready” presentation.
  • Assist the Chief of Staff in organizing Subsidiary Business review sessions for the GED and the subsidiary CEOs. This will involve setting up the meetings, collecting business performance information from the Subsidiary finance heads and ensuring that actions agreed in the meetings are implemented.
  • Support the CoS in developing requisite sections of the Board pack. This will involve collecting macro, competitor and business performance data, and analyzing the same to generate insights to be included in the Board Pack.
  • Assist the CoS to follow up on actions from the various forums i.e. Board, Manco, team meetings etc. to ensure that they are complete and if not, ensure progress updates are provided in a timely manner.
  • Track financial performance, delivery on strategy, initiatives and projects.
  • Partner and Stakeholder Engagement: 10%
  • Assist the CoS in scheduling meetings with partners and stakeholders who would like to engage the GMD & GED. Assist in preparing for these meeting by obtaining/preparing the meeting material and ensuring that meeting logistics go according to plan.
  • Document key actions from these engagements and ensure that they are prioritized and implemented by the requisite teams.
• Compliance & Control: 10%
  • Track management of risk issues across all the businesses on behalf of the Group Executives. This will include follow up on Audit Items and report actions to ensure timely completion.
  • Attend to issues related to various risk families, including Strategic, Credit, Enterprise, Liquidity, Operational, Market and Reputational risk as well as supporting various regulator engagements and feedback.
  • Follow up on Audit report actions to ensure completion.

COMPETENCE REQUIREMENTS

• Very strong problem solving and structuring skills.
• Strong analytical skills (basic understanding of product financials / dynamics preferable).
• Ability to multi-task and cope with tight deadlines in a high-pressure environment.
• Strong communication skills - written and spoken.
• A thorough understanding of Business Management in terms of our products and customer segments.
• Personal motivation and drive to consistently meet and exceed expectations as well as perform well in unscripted conditions.
• Resilience to handle multiple expectations and demanding deadlines.
• Strong interpersonal skills; capability to liaise, interact, coordinate and build rapport with people at all levels as well as to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Must be a self-starter and have an appreciation of business growth and priorities.

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

• University degree in business management related field – Upper 2nd Class Honors or equivalent.
• Accounting or Business related training and qualification will be an added advantage
• Advanced MS Office skills - particularly, Excel and PowerPoint
• 3+ years Banking experience or other relevant experience with a proven track record of high performance
• Knowledge and formal development in application of appropriate communication, negotiation and presentation techniques.
• High performing Individual with identified leadership potential.
• Adequate knowledge and experience in managing business projects