Operations Manager at ManPower Services

JOB SUMMARY

Oversee day-to-day operations of the hospital while ensuring quality service provision and financial stability.  Procure to replace failing and outdated hospital equipment and maintain adequate amounts of healthcare supplies. Manage departmental operational leads to ensure that employees deliver upon their mandate and that they deliver upon a positive customer/patient experience.

MAJOR DUTIES AND RESPONSIBILITIES

• Oversee the implementation and maintenance of the hospitals administrative quality management system
• Establish and execute plans on to ensure effective operational and financial controls that lead to optimal cash management (this includes effective management of accounts payable and receivable)
• Utilize available resources (reports, tracking tools) to identify gaps in execution of operational practices, address action planning with staff to resolve gaps with administrative teams
• Manage information and reporting that facilitates appropriate decision making in the following areas: Marketplace –outpatient and inpatient trends, Cash management – accounts payable, accounts receivable, Revenue – trend, forecasting, monthly, by stream and ultimately customer/patient satisfaction
• Analyze monthly, quarterly and annual trend data together with the leadership team to facilitate effective management of priorities, leverages strengths and quickly identifies target areas of opportunity for improvement
• Manage and coach departmental operational leads to ensure that employee’s deliver upon their mandate, employees receive appropriate guidance in the execution of their work and that they are engaged so as to provide a positive customer/patient experience
• Oversee effective on-boarding, performance management and mentoring / coaching which includes ensuring administrative staff have role clarity, understand and have received the training for technical skills required to meet or exceed expectations
• Oversee the hospitals safety program to protect patients, ensure confidentiality and integrity of the Hospital as well as ensure all processes align with accepted Best Practice in healthcare
• Perform other duties as assigned and/or required.

PERFORMANCE METRICS

Debtors management

• Maintain aging debtors £ 90 days.
• Development and presentation of profitability measures trends monthly, quarterly, year to year

Creditors management

• Provide financial oversight on efficient procurement best practices through an evidence based approach
• Maintain minimal aging debt

Staff retention: Administrative and support staff turnover rate

Revenue growth:

• % Revenue growth determined by board on quarterly and annual targets based on trending financial data

360 Feedback: Biannual reviews

PERSON PROFILE

• Bachelor’s Degree in Business Administration or a related field.
• At least 5 years management experience in a competitive demanding environment