Deal Operations at Lendable Marketplace

Job description

About the role

Operations is a dynamic role that partners with many aspects of the company to execute bank transfers, investor statements, customer invoices, bank reconciliations and internal performance reporting. Operations provides essential risk management and controls to protect and enhance our deal performance and reputation. It’s Operations that manages the daily processes and controls that enable the business to operate smoothly.

Key Responsibilities

• Deal Operations - Recurring Tasks:
  • Distribute investment notices to investors
  • Prepare and distribute invoices to customers using custom software tools
  • Receive payments, reconcile accounts and disburse funds to investors
  • Build and distribute investor reporting
  • Work with the risk management team to prepare portfolio stress tests and ad hoc analysis
  • Address investor and alternative lender questions in a timely manner
  • Transact foreign exchange transactions with overseas banks
  • Work with internal software team to streamline existing processes and implement software solutions to enhance deal operations
  • Report outstanding accounts receivable
  • Maintain general ledgers for each vehicle and manage the audit process
  • Manual recording of invoices, payments and interest calculations for pilot products until such time that they are automated into custom software tools
• Deal Operations - Setup Tasks:
  • Onboard investors, including the subscription process, gathering Know Your Client (KYC) information and bank account information
  • Coordinate legal paperwork routing and signature gathering among internal and external stakeholders; including trustees, administrators, auditors and signatories to ensure timely deal funding
  • Ensure cash flow waterfall models and other trade capture systems are setup for the appropriate vehicles / transactions
  • Deal Operations - Process Design and Improvement:
  • Evaluate the overall deal ops process, identify segments that can be outsourced for cost effectiveness, process efficiency gains. For example, evaluate hiring a servicing manager to bill and collect funds from originators in local currency versus hiring internal staff in Nairobi.
  • Hire and manage all service providers.
  • Track financials for pilot products assisting in the establishment of standard operating procedures and tools.
• Financial Reporting:
  • Develop standalone Profit and Loss statements for each SPV, for use in computing unit economics and contribution margin
  • Prepare monthly internal financial reporting comparing budget to actuals on a consolidated basis. This requires the use of/learning reporting tools, for which training time and materials can be provided.
  • Prepare forward looking projections of management fees based on deal performance, in coordination with Software Product and Technology teams to create scalable reporting

Does this sound like you?

• Intelligence and critical thinking skills are essential for success at Lendable.
• Willing and able to learn new processes, new software tools and adapt to the changing business needs of a startup.
• Initiative to own and develop new processes as the organization scales.
• Software Tools Including: Microsoft Excel (mid to advanced), Google Drive, Sheets, Docs, G-Mail, and Adobe PDF editor.