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  • Posted: Jun 19, 2018
    Deadline: Not specified
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    JUMIA is an e-commerce startup with an aim to mimic Amazon’s success by delivering a wide range of items, from toys to generators across the African continent. Shortly after the startup of the business in Nigeria, JUMIA launched warehouses in four other growing countries which include: Egypt, Morocco, Kenya and Cote d'Ivoire.
    Read more about this company

     

    Customer Service Agent c

    We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey.

    Job Responsibilities

    • Assist in selling processes for our customers and generating additional Sales.
    • Coordinating information to customers browsing our websites during store discovery, order and checkout, including after sales support.
    • Performing phone conversations with customers to answer their questions, provide information and advise them.
    • Handling special requests and complaints of customers.
    • Collecting and storing useful data within our backend system.
    • Ensuring follow up through emails, phone or any required means.

    Qualifications

    • Fluency in English is a must.
    • Basic computer skills.
    • Ability to work under time constraints.

    We Offer

    • A unique education in scaling new internet concept
    • Become part of a highly professional and dynamic team working around the world.
    • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

    Method of Application

    Interested and qualified? Go to Jumia on africainternetgroup.peoplehr.net to apply

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