EMR (Electronic Medical Record) System Administrator at Linkark Consultants Ltd

Job Summary: The purpose of this role will be to oversee the functionality and support for EMR and in addition manage everything to do with EMR: solicit and prioritize new feature requests, assess and fix bugs, be the point person for the vendor relationship (with the technical/development team.

Duties and Responsibilities:

• Provide direct computer support to the unit regarding the EMR (Electronic Medical Record)
• Interact with vendor EMR technical support team and IT to identify and resolve problems with the program
• Provide instructional material on EMR to the staff as needed
• Work jointly with management, client, EMR vendor support, IT and other health team members to review, identify gaps, revise and improve the ERP product and its usage
• Works jointly with management and other Health Care Services team members to review, revise and improve the unit policies, procedures and guidelines
• Implement new device configuration requirements related to EMR projects, EMR upgrades and facility projects associated with new or relocating clinical units
• Management of EMR resiliency program which is the setup, configuration, and support of EMR downtime reporting for outpatient locations
• Prioritize system improvements: Consider competing needs and work across departments
• Manage our Client’s relationship with the Development Team: Communicate user needs, test new features, and plan deployments
• Train users: Work with training team on needs assessment and developing training materials that are targeted to pain points
• Project Management: Plan and execute complex projects that span departments in a rapidly-scaling organization
• Be a great Teammate: Take feedback well, be open and honest about problems faced, healthy conflict management, and work hard to improve other staff systems.

Key Competencies & Qualifications

• Bachelor of Science Degree in Information Technology or a related discipline
• Minimum 2 years’ prior experience with EMR software in an administrative position required
• At least 2 years’ experience working with end-users on new feature deployments, including testing and training cycles,
• At least one year experience managing a vendor relationship (experience with Indian vendor is a plus)
• Medical Assistant certification a plus
• Ability to elicit and communicate technical and non-technical information in a clear and concise manner
• Knowledge of the design, development and application of technology and systems to meet business needs
• Demonstrated skills associated with adapting equipment and technology to serve user needs.
• Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent/related functions.
• Knowledge of computer security and policies including demonstrated experience securing server-based software.
• General understanding of application change management practices and procedures