Doorman at Kempinski Hotels

Job description

The overall role of the Doorman is to provide a friendly and caring welcome to all guests at the hotel entrance according to Kempinski service standards in order to ensure guest satisfaction.

Main Responsibilities

• Welcomes the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and opens hotel door for all incoming guests.
• Opens car door for all guests coming out of a taxi or car, provides assistance with their luggage and brings it to the hotel in an efficient and timely manner to ensure guest satisfaction.
• Handles guest requests in a polite and efficient manner such as calling a taxi or giving directions, refers requests to relevant staff if needed to ensure customer satisfaction.
• Keeps abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
• Controls the traffic ensuring that there are no vehicles blocking the hotel entrance.
• Hoists and lowers the flags according to the hotel procedures.
• Maintains cleanliness and tidiness of hotel main entrance area, takes corrective actions if needed.
• Additional responsibilities and tasks can be added at any time, depending on the need of the business and hotel.

Desired Qualifications And Skills

• Diploma hotel related field required
• 1-2 years experience in a 5 star/ Luxury property with similar capacity preferable
• Concern for quality and attention to details
• Ability to work and communicate in a multinational environment
• English – good oral and written skills
• To be able to stand and walk all day
• Physical ability to lift heavy objects
• Able to work in a fast paced environment and can multitask
• Ability to remain calm and composed under pressure
• Positive and outgoing
• Good welcoming/communication skills