Equities Relationship Officer - Wealth & Investment at Standard Bank Group

Job Purpose

• Provide a consistently high quality overall operational service to the WI SBG team and WI customers: -
• Timely processing of documents; CDS and Account opening, KYC, payments and statement/confirmation requests etc.
• Timely communication with clients and internal stakeholders.
• Provide end to end support for the Stockbroking function including the placing, monitoring of orders and settlement of trades.
• To ensure growth in company revenue by providing responsive, proactive and efficient services to existing and potential clients to grow market share in the securities industry.
• Leverage the group’s reach, capabilities and expertise to add value to both the customer and the Wealth and Investment business
• Ensure strict compliance with laid-down risk management controls and processes.

Key Responsibilities/Accountabilities

The role will entail the following deliverables and key competencies: -

• Maintaining communication between WI SBG customers, the WI SBG desk and Operations Teams - in terms of giving updates, maintenance, and compliance duties and responsibilities under the unit.
• To develop, maintain and build strong long-standing relationships with existing and potential Wealth and Investment Clients and other stakeholders.
• Support the WI SBG sales function by ensuring operational continuity.
• Understanding of the overall risks associated with the CDSC and payment operations and ensuring there are sufficient and effective controls to manage these risks. Understanding the rules and regulations as set out by CDSC Ltd and ensuring adherence.
• Providing a readily available, service-focused, knowledgeable and experienced point of contact for WI clients for all CDS Operations.
• Maintaining a high level of integrity and ethical standards commensurate with the requirements of market best-practice.
• Assist with the WI SBG client on boarding process including with preparation of business acceptance documentation.
• Attending client meetings to represent WI SBG and assisting with meeting actions, minutes and related deliverables.
• Monitor news flow relating to companies. Provide on-going feedback to investment team.
• Compile Data reports and assist with preparation for internal and external presentations.
• Establish and maintain relationships with other market players mainly licensed members of the NSE, custodians and fund managers.
• Ensure that KYC requirements are met for all customers.
• Educate clients on existing company policies and procedures as well as basic introduction to the stock market and how it operates.
• Responsible for the implementation and adoption (within Branch, Department or Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.
• Ensure incident reporting is done in a timely manner.
• Ensure queries raised are responded to and resolved as per SLA.

General

• Consistently deliver high quality service to all customers; internal & external.
• Carry out and ensure that clients have met the KYC documentation requirements for the company.
• Ensure that integrity and honesty is maintained at all times in all client dealings.
• Maintain a thorough knowledge of the organization and adhere to all organizational standards, policies and procedures
• Liaison between SBG operations and Wealth and Investment
• Ensure seamless communication between Sales Teams, and Operations
• Co-ordinate special projects
• Review and update procedures when and where necessary
• Maintain low levels of errors and zero tolerance to fraud
• Timely and accurate generation of reports
• Manage the query resolution process by providing timely responses
• Ensure confidential handling of client documentation and information
• Timely archiving and storage of client documentation
• Manage the administration of market actions such as IPOs and Rights issues while liaising with SBG operations.

Preferred Qualification and Experience

• A Degree holder from a recognized University (min – 2nd class upper or equivalent).
• Professional Qualifications
• A Master’s degree and ATS/CISI certification will be an added advantage.

Experience

• At least 3 years of operational experience in a securities business or other financial intermediary.
• 3 to 5 years’ banking experience, preferably dealing with high net-worth individuals in a portfolio context.
• Experience in upholding the highest levels of service.

Knowledge/Technical Skills/Expertise

• Ability to interpret financial statements.
• High levels of computer literacy - able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.
• Understanding of the high net-worth individual and affluent market – typical profile, lifestyle, financial needs, etc.
• Knowledge and understanding of segment value proposition – especially the operational activities required to deliver the Wealth and Investment and SBGS value proposition.
• Sound knowledge of all products and channels relevant to this market, including qualifying criteria, documentation requirements, application processes, product/channel features and benefits, pricing, product/channel combination possibilities and efficient product usage through self-service channels.
• Thorough knowledge of bank and industry systems.