Sales Coordinator at Safepak Limited

Job Description

• Analyze both reports in conjunction with the respective HOD and team leaders.
• Daily order processing work
• Follow up and analyze the customers LPO report through coordinating with the sales team and dispatch advising on delivery status.
• Analyze the sales at a glance and send the sales status to the sales team before COB.
• Compare daily sales with history and advice team accordingly on sales achievement status or variances.
• Be in-charge of overall Customer Service section.
• Receive and document customers complain and gather solutions from the relevant departments, and ensure feedback is provided on time.
• Expedite the resolution of customer problems and complaints.
• Coordinate the sales process from receiving orders on emails or telephone, order verification, invoicing, Dispatch, delivery and receiving goods on time by the customer.
• Manage sales process documentation and recording.
• Coordinate sales effort with marketing, sales management, accounting and logistics teams.
• Ensure stock reconciliations by sales team is done on time.
• Handle direct walk-in customers and other internal sales.
• Act as the link between our customers and the office through correspondence.
• Report all non-payments on time for timely follow up and decision making.
• Keep updated database of all customers and their designated areas of coverage.
• Coordinate sales automation giving reports as requested by management
• Carry out any other duty as may be assigned.