Support Core Engineer at Viscar Industrial Capacity

Reporting to the Manager – Regional Support, Core Network Support, the successful candidate will be responsible for providing 1^st line support for the core network elements and systems hosted in the data center and general data center management. This role involves 1^st line fault management on core network systems, routers and switches as well as other systems hosted in the data center.

Responsibilities

• Analyzing the NE logs, carrying out Database Audits, Troubleshooting and solving of arising core network elements faults
• Solving of core network faults assigned through NOC, as well as incidents escalated from customer facing teams
• Providing workable and permanent technical solutions to reduce the downtime and repeat core network failures.
• Schedule and manage Preventive Maintenance tasks as per laid down standards.
• Track and monitor Network and Service KPIs to ensure delivery as per SLAs.
• Installation, Integration and acceptance of data center network elements
• Making configuration changes on Network elements S/W upgrades.
• Provisioning of new core network Services
• Keeping a log of all changes carried out on site
• Ensuring maintenance and support documentation are collected and properly store at the commissioning of a system.
• Carry out Audits and keep records on assets hosted in the data center
• Ensure data center visitors are well informed on safety issues prior to access of facilities
• Ensure all data center users adhere to company H&S policy
• Overall accountability for the MSRs, Data Centres and MGWs.

Requirements

• Bachelor’s degree in Engineering, computer science, BSc Electronics, Telecoms, MIS, or related technical field.

Key skills and knowledge  

• Training and expertise in Operations and Maintenance
• Basic diagnosis and troubleshooting on Power systems
• Basic diagnosis and troubleshooting on different hardware platforms: ATCA, ATAE, Server-Storage systems.
• Advanced knowledge in maintenance and operation of ATCA platforms: Nokia Open MGW, Nokia Open MSS, Huawei ATCA MSS, Huawei ATCA MGW, Huawei STP/DRA
  • Advanced knowledge in maintenance and operation of Service Provider Networking Devices such Cisco 7609X, Huawei NetEngine Carrier Grade Router among others.