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Commercial Bank of Africa Ltd (CBA) is the largest privately owned bank in East Africa and has been operating for over 50 years. CBA was founded in Tanzania and branches were set up in Kenya and Uganda shortly thereafter. CBA began as a subsidiary of Societe Financiere pour les pays D’Outre Mer (SFOM), a Swiss-based consortium bank. Other consorti...
Job Description
DEPARTMENT: INFORMATION TECHNOLOGY
REPORTS TO: TEAM LEADER, IT SERVICE DESK
JOB PURPOSE STATEMENT
The IT Service Desk officer role is responsible for the following:
Incident Management process in line with ITIL principles by providing 1st Line Support to logged incidents and within the agreed SLA in order to meet varying needs of the business.
Service Request Fulfilment process in line with ITIL principles by attending to service requests within the agreed SLA in order to meet varying needs of the business.
Access Management process in line with ITIL principles by ensuring that only authorized users are assigned appropriate rights to use the available IT services.
KEY RESPONSIBILITIES
COMPETENCIES
QUALIFICATION AND EXPERIENCE REQUIREMENT
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