Administrative Assistant at Jubilee Insurance

Ref No: HRJIC468

Role Purpose

• Receiving all company visitors as the first point of contact.
• Answering all incoming calls, routing the calls to the relevant department/ person.
• Following through with the client for the required assistance if the person is not available while ensuring customer service standards are maintained at all times

Responsibilities

• Provide professional and competent telephone operator service both internally and externally on all aspects of telecommunications to and from the switchboard.
• Provide professional first class customer focused reception services in a helpful and courteous manner
• Maintain office compliance procedures by following safety processes in place in relation to access of visitors to offices, through the reception desk
• Maintaining vehicle movement log books for company and leased vehicles on a daily basis. Keeping up to date files for leased vehicle movement
• Undertaking any other relevant tasks as directed by the Administration Officer e.g. relieving other Administrative Assistants

Key Competencies

• Excellent communication and written skills
• Attention to detail
• Good organizational skills
• Ability to remain calm under pressure
• Team Spirit

Functional Skills

• Excellent communication and interpersonal skills
• Time management skills
• Good negotiation skills
• Market intelligence and business development skills
• Business planning and implementation
• Change management
• Market operation
• Industry research to identify trendsetter ideas

Qualifications

• A minimum of Diploma in Secretarial Studies and/or Business Administration
• Certificate in Office Management– added advantage
• Proficient in the use of Microsoft Office Suite and packages

Relevant Experience

• Experience in customer care in a busy commercial organization